Job Description: Nursery Manager / School Principal

in this article, we review the job description of the nursery manager / school principal - what they’re responsible for, what they need to do, when they need to do it, how it needs to be done, what systems they need to use and the KPIs on performance

JOB DESCRIPTION


Key Information

Post Title

School Manager

Direct Report

Area Manager

Works with

School Business Manager and Central team personnel - Marketing etc

Line Manages

Room Leaders / Deputies & Thirds in Charge

Progression

Area Manager

Purpose 

To take primary ownership of and responsibility for the execution of our educational and business model at the school in which you are the senior leader, training your staff team to be competent, autonomous leaders in their own right tasked with delivering on the tasks you assign to ensure that your school hits target.

You must, above all else, ensure the school operates in line with our policies and procedures, and delivers on the requirements of the  EYFS Statutory Framework and all supporting compliance requirements from Ofsted and the Department of Education regarding welfare.


Responsibilities & KPIs

Area

Target

Audit Method

Frequency

Sales & Finance

Hitting budgeted revenue targets across all business streams (nursery / weekend school & Holiday Camp) Xero Budget Variance Monthly 
Hitting budget targets on staffing / learning materials & food as a % of revenue Xero budget variance Monthly
Achieving and maintaining 80%< occupancy  EY Man Occupancy  Monthly
Conversion rates of show around to registration of 50%< Hubspot Sales Reports Monthly
All settles & transitions in line with policy Settling In Calendar Monthly
85% Hubspot Sales tasks completion

Hubspot Sales Report

Monthly
Ensuring school & admin team achieving response rates of 2 days<

Hubspot Sales Report

Monthly

Marketing

Spend 2 hours / week marketing in external community with flyers & information on events

Workast Task & QR code analytics

Monthly

Be responsible for the events programme at the school to maximise sales: Open Days etc

eventbrite attedance reports

Monthly

Provide steady stream of high quality content to marketing team each Friday for Newsletters &  Slack

Weekly

85%< positive internal reviews from marketing team

BambooHR Feedback

Termly

Customer Relations

85%< positive parent feedback reviews 

Hubspot Surveys

Monthly

85%< positive show around reviews

Hubspot Surveys

Monthly

85%< call response rates

Aircall Analytics

Termly

85% clearance on Hubspot SLAs for customer ticket resolution and communications management

Hubspot Customer Service Reports

Monthly

Quality Assurance
Submission of Termly School Development Plan (SDP reports on an ongoing basis

Google Forms / Diarised reminders

Termly

Undertaking monthly room evaluations to be shared between central management team

Google Forms

Termly

To hold monthly supervisions with Room Leaders as to room performance & to set / monitor goals in Bamboo as part of your SDP

BambooHR Performance Assessment Reports

Termly

Achieving Good< grading from Consultants

Termly Inspections

Termly

Achieving Good< grading from Ofsted

Ad hoc

As it occurs

Compliance
100% adherence to Ofsted notifications policy

Ofsted Notification Folder

Termly

1> formal complaints to Ofsted / year

Ofsted 

Termly

All staff trained in safeguarding within first 3 months and then 100% compliance with training update requirements BambooHR Training Reports

Termly

Compliance with and delivery of all welfare and compliance requirements of the Ofsted  Consultant Inspection

Termly

Administration, Record Keeping & Internal Communications
Rigorous adherence to the filing / folder architecture on Google Drive for the storage of statutory reports

Folder Audits

Termly

Acknowledgement and receipt of communications (Slack / Workast / Hubspot / Gmail etc) within 2 days

Systems audit

 

Inbox zero policy applied to management of notifications and 

 

 

90%< task completion on Workast Tasks assigned (random selection of completed tasks to assess adherence to policy)

Workast Audits

Termly

HR & Staffing

Forward planning recruitment requests every month and 100% compliance with safer recruitment data & documentation BambooHR Missing Data Reports

Monthly

2> day response time for recruitment candidates 

Hubspot Customer Service Pipeline SLA

Monthly

100% compliance with deployment & staffing model to ensure guaranteed non contact time for key persons and room leaders

EY Man staff scheduling exports

Monthly

Security of 15< bank staff on on-going basis BambooHR Personnel exports Monthly
100% compliance with staff induction policy and procedure data & documentation

Staff Feedback Assessments & Bamboo Induction Checklists

Monthly

85%< positive staff reviews

BambooHR personnel Feedback reviews

Termly

5%> staff attrition / churn across year

BambooHR Reports

Annual

100% compliance with staff probation / supervision & Assessment procedures

BambooHR Assessment Reports

Monthly

Ensuring staff diarised off floor for central training as required

Staff Feedback & BambooHR Training Reports

Termly

Delivering staff social / newsletter and employee of the month

Staff Feedback

Monthly

Health & Safety

Full compliance with Health & Safety Policies & Procedures evidenced by regular Workast task and Form completion of statutory checks 

Google Form / Drive & Workast Task Audit 

Monthly

Submission of termly facilities improvements requests

Slack Property Channel

Termly

Addressing H&S risk issues within 1 week of notification

Hubspot Staff Ticket Submission

Termly

Maintaining all statutory records on Google Drive & Ensuring all Kitchen EHO Paperwork is accurate, up to date and compliant 

Google Forms / Drive

Termly

Ensure all Accident / Medication and H&S forms for the school / children is accurately maintained and cleared with parental sign off

EY Log 

Weekly

Audit / re-assess and retrain staff in risk assessments for the school // review daily room risk assessments

Google Forms 

Daily / Termly

Ensuring compliance with our safety checks policies for all key systems and infrastructure to be reviewed annually   

Workast Tasks

Annual


Person Specification 

Qualifications & Certificates

  • Relevant childcare qualification to level 3 or above; 
  • Up to date DBS; Pediatric first aid; safeguarding training (Level 3); Food Hygiene; SEND; Fire Safety; A positive approach to gaining further qualifications and trainings.

Skills:

  • People skills - this is a people management role and you will be measured on how effective you are in building leadership and management capacity in your staff teams through room leaders and deputy managerial candidates
  • Organisational discipline and diligence - this is about effective time-keeping and project management to stay on task, complete task and communicate the completion of task
  • Financial and budget management capability - understanding what your budget is and staying on top of the allocation of resource / sales targets is crucial to the role
  • Early Years Educational knowledge and expertise - knowing how to deliver an outstanding, compliant early years provision is the name of the game
  • The ability to model, motivate and support staff - this is about setting examples of discipline, organisation, capability, agency and commitment. If the leader cannot do, then the staff team won’t do. So believe in yourself and prove that they can be more than what they are
  • Problem-solving skills - school management is as much about proactive, collegiate problem solving as it is about anything else. We want self-starters who can analyse problems, and identify the quickest, most efficient and cost-effective solution available that will negate the problem going forward. We need thinkers and doers, not complainers
  • Technologically savvy - we are and intend to become more of a data driven business to capture not just child development but how we are performing and communicating internally and externally. We use a series of apps to measure this so you need to be confident in cloud based management systems to fit in
  • Desired – Mandarin

Experience

  • At least three years experience working and managing UK childcare settings as a nursery manager or as part of the management team
  • Strong track record in (EYFS) high quality early years provision for Ofsted Good rating and above
  • Managerial experience in nursery industry in settings of over 40 places (children) aged 6 months to 5
  • Training experience required
  • Conflict resolution experience - being able to deliver a tough message in a fair way
  • Organizing nursery marketing events experience

Person Specification

  • Organised and strategic - an ability to maintain and build school improvement plans
  • Technologically adept - data driven and keen to audit and drive improvements based on facts not feelings
  • Process driven to be in line with reporting lines and corporate compliance
  • Clear, consistent and regular communication and reporting - to board directors, staff and parents
  • Adaptable, energetic and solutions oriented / problem solver
  • Positive and professional - in control of their emotions in a high-stress, complex environment
  • High emotional intelligence and empathetic
  • Commercial awareness & Sensible on operational spending
  • Excellent written and verbal skills in English
  • Motivated to work and progress 
  • Committed to personal development - we want examples of people who have invested in themselves in their spare time to further their professional development
  • Managerial – Strong ability to lead team building and team cohesion
  • A positive approach to inclusive practice with children, parents and colleagues